Terms of Service

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These Terms of Service ("Terms") govern your use of the MyPetHQ mobile application and website (the "Service") operated by MyPetHQ, LLC, a limited liability company organized under the laws of the State of West Virginia ("we", "us", or "our"). By using the Service, you agree to these Terms.

1. Use of the Service

MyPetHQ provides tools for pet sitters, groomers, and their clients to manage bookings, pet profiles, invoices, communications, and payments. You agree to use the Service only for lawful purposes and in accordance with these Terms.

You must be at least 18 years old to use the Service. By using the Service, you represent that you meet this requirement.

2. Accounts

You are responsible for maintaining the security of your account and password. You agree to notify us immediately of any unauthorized use of your account. We are not liable for any loss resulting from unauthorized use of your account.

You may be required to enable two-factor authentication (2FA) to access certain account features or the Service generally. If you enable 2FA, you are responsible for securely storing your backup codes. We cannot recover your account if you lose access to both your authentication method and your backup codes.

3. Subscription and Billing

MyPetHQ offers a free plan, a Pro plan at $9.99/month, and a Business plan at $24.99/month.

• The Pro plan includes a 7-day free trial for new subscribers, available once per account. Once you have used a Pro free trial, later Pro subscriptions on that account are billed immediately with no additional trial period.
• The Business plan does not include a free trial and unlocks team management features (staff accounts, permissions, and client assignment) in addition to every feature included in the Pro plan. An active Business subscription unlocks Pro plan features even without a separate Pro subscription.
• Subscriptions are billed monthly through the Apple App Store or Google Play Store.
• You may cancel your subscription at any time through your device's subscription management settings.
• Cancellation takes effect at the end of the current billing period.
• We do not offer refunds for partial billing periods.
• From time to time, MyPetHQ may grant complimentary Pro or Business access (for example, to beta testers) outside of the App Store or Play Store billing system. Complimentary access does not affect, and is not affected by, any separate paid subscription you may hold.

4. Payments Between Providers and Clients

MyPetHQ offers providers several ways to accept payment from clients for their services:

• Card payments: Providers may connect a Stripe account to accept card payments directly through the app. Card payment processing is provided by Stripe, Inc.; MyPetHQ does not collect, process, or store card information. In this arrangement, the provider — not MyPetHQ — is the merchant of record for the transaction. The provider remains responsible for responding to and providing evidence for any payment dispute or chargeback on their connected account, and for Stripe's own processing fees on that transaction. Stripe bears the risk of loss for any unrecoverable negative account balance resulting from a dispute or chargeback — that loss is not the responsibility of the provider or of MyPetHQ. MyPetHQ deducts a flat $0.50 application fee from the provider's payout on each card payment processed through MyPetHQ's Stripe integration, automatically at the time of processing, in addition to Stripe's own processing fee (currently 2.9% + $0.30 per transaction, set by Stripe and subject to change by Stripe, not MyPetHQ). This fee is not charged to the client and does not change the amount the client pays. Providers who do not wish to pay this fee may decline to connect a Stripe account and instead accept payment via Cash App, Venmo, PayPal, or cash — none of which carry any MyPetHQ fee.
• Cash App, Venmo, and PayPal: Providers may link a Cash App, Venmo, or PayPal handle. MyPetHQ generates a pre-filled payment link for the client's convenience but is not a party to, and has no visibility into or responsibility for, transactions made through these third-party services. Providers are solely responsible for confirming they've received payment before marking an invoice as paid.
• Cash and other arrangements: Providers and clients may also arrange payment directly, outside the app, entirely at their own discretion.
• Provider cancellation and refund policies: A provider may set their own cancellation and refund policy, shown to clients before paying by card. This policy is an agreement between the provider and client. MyPetHQ does not mediate, enforce, or guarantee any provider's cancellation or refund policy, and is not responsible for disputes arising from it.
• Prohibition on passing card fees to clients: Providers are prohibited from adding Stripe's processing fee, MyPetHQ's application fee, or any other surcharge to a client's invoice because the client is paying (or may pay) by card. The invoice amount must be the same regardless of how the client chooses to pay. Violating this rule may result in a warning, and repeated or continued violations may result in suspension or termination of the provider's MyPetHQ account.

5. User Content

You retain ownership of all content you upload to the Service, including pet photos, care notes, and business information. By uploading content, you grant us a limited license to store and display that content solely to provide the Service.

You are solely responsible for the content you upload. You agree not to upload content that is unlawful, harmful, or violates the rights of others.

Sensitive information. You agree not to upload, store, or send through the Service any Social Security numbers, government-issued identification (such as driver's licenses or passports), bank or payment card numbers, tax forms (such as W-9, W-4, or I-9 forms), or consumer or background check reports. The Service is not designed to protect that kind of information. If you are an employer or business owner, you are solely responsible for how you collect, store, and use information about your own staff, for obtaining any consents the law requires, and for complying with all labor, employment, privacy, and record-retention laws that apply to you. We may remove content that violates this section, and you agree to indemnify us against claims arising from your uploading such information.

If you leave a review for a provider, you may choose to post it anonymously. If you do not choose to be anonymous, your name will be visible on your review, which is publicly viewable on our website. Providers may not manipulate, purchase, or solicit reviews in violation of these Terms.

A provider's general location (city and state) and reviews are shown publicly to help clients find and evaluate providers.

6. Provider and Client Relationships

MyPetHQ facilitates communication, scheduling, and payment between pet service providers and their clients. We are not a party to any service agreement between providers and clients, including the quality, timeliness, or performance of pet care services, or any payment or refund disputes between them. Any such disputes are solely the responsibility of the provider and client involved.

7. Limitation of Liability

To the fullest extent permitted by law, MyPetHQ shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Service, including damages related to payments made or received through the Service, whether by card, Cash App, Venmo, PayPal, or cash. Our total liability shall not exceed the amount you paid to MyPetHQ (excluding amounts paid to providers) in the 12 months preceding the claim.

8. Disclaimer of Warranties

The Service is provided "as is" without warranties of any kind, express or implied. We do not warrant that the Service will be uninterrupted, error-free, or free of harmful components, and we do not warrant the accuracy of any provider's location, availability, reviews, or payment handles.

9. Termination

We reserve the right to suspend or terminate your account at any time if you violate these Terms. You may delete your account at any time directly within the app under Settings, or by contacting us at support@mypethq.app.

10. Changes to Terms

We may update these Terms from time to time. For a material change — one affecting fees, liability, or how we use your personal data — we will email you at least 7 days before the change takes effect, and you will be asked to review and accept the updated Terms in the app once it does. For other, non-material changes, we will notify you by posting the updated Terms in the app or by email. Continued use of the Service after a change takes effect constitutes acceptance of the updated Terms.

11. Dispute Resolution and Arbitration Agreement

Please read this section carefully. It affects your legal rights, including your right to file a lawsuit in court.

Informal resolution first. Before filing any claim against MyPetHQ, you agree to first contact us at support@mypethq.app and describe the dispute so we can attempt to resolve it informally. If we are unable to resolve the dispute within 60 days, either party may proceed as described below.

Binding arbitration. Except for disputes that qualify for small claims court (below) or involve intellectual property, you and MyPetHQ agree that any dispute arising out of or relating to these Terms or the Service will be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, rather than in court, except that either party may bring an individual action in small claims court. The arbitrator's decision will be final and binding, and may be entered as a judgment in any court of competent jurisdiction.

Class action waiver. You and MyPetHQ agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, or representative action. The arbitrator may not consolidate more than one person's claims.

Right to opt out. You may opt out of this arbitration agreement within 30 days of first agreeing to these Terms by emailing support@mypethq.app with your name, account email, and a clear statement that you wish to opt out of arbitration. If you opt out, disputes will instead be resolved in court as described in the Governing Law section below.

12. DMCA / Copyright Policy

MyPetHQ respects the intellectual property rights of others and expects users of the Service to do the same. If you believe that content on the Service infringes your copyright, you may submit a notice to our Designated Agent, in accordance with the Digital Millennium Copyright Act (DMCA), including:

• A physical or electronic signature of the copyright owner or a person authorized to act on their behalf.
• Identification of the copyrighted work claimed to have been infringed.
• Identification of the material claimed to be infringing and information reasonably sufficient to locate it on the Service.
• Your contact information, including address, telephone number, and email address.
• A statement that you have a good faith belief that the use of the material is not authorized by the copyright owner, its agent, or the law.
• A statement, made under penalty of perjury, that the information in the notice is accurate and that you are authorized to act on behalf of the copyright owner.

Notices should be sent to our Designated Agent at:
DMCA Agent (Registration No. DMCA-1080074)
MyPetHQ, LLC
📧 support@mypethq.app

If you believe your content was removed in error, you may submit a counter-notice to the same address containing your identification, identification of the removed material and its prior location, a statement under penalty of perjury that you have a good faith belief the material was removed in error, and your consent to the jurisdiction of the federal court in your district (or, if outside the U.S., any district in which MyPetHQ may be found). We may suspend or terminate the accounts of users who are found to be repeat infringers.

13. Governing Law

These Terms are governed by the laws of the State of West Virginia, without regard to its conflict-of-laws principles. Any disputes not subject to arbitration under Section 11 shall be resolved in the state or federal courts located in West Virginia.

14. Contact Us

If you have questions about these Terms, please contact us at:
📧 support@mypethq.app
🌐 www.mypethq.app